Refund Policy

Last updated: 7 August 2026

This policy explains how cancellations, rescheduling and refunds work for services booked through Construction Support System Private Limited (Company No. 14502305). We aim to be clear and fair about what is and isn't refundable, and we'll always confirm the specific terms for your booking before you pay.

1. General Principle

Where we coordinate a booking on your behalf with a third-party test centre, awarding body, or training partner, that party's own cancellation and refund terms also apply, in addition to ours. We'll make these clear to you at the time of booking.

2. Cancelling Before A Test Or Course

• Requests to cancel or reschedule should be made in writing to info@constructionsupportsystem.co.uk as early as possible.
• Cancellations made with reasonable notice before the scheduled test or course date are generally eligible for a refund or free reschedule, less any non-recoverable third-party fees already incurred (such as a test centre booking fee).
• Cancellations made close to, or on, the day of the test or course are less likely to be refundable, as third-party centres typically apply their own short-notice cancellation rules.

3. Non-Refundable Circumstances

Refunds are not normally available where:

• You fail to attend a booked test or course without prior notice ("no-show")
• A test has already been sat, regardless of outcome — we cannot refund a test fee because a test result wasn't as hoped, as this is outside our control
• An NVQ or course has already substantially commenced (e.g. assessor time booked or evidence review begun)
• The third-party test centre or awarding body's own terms classify the fee as non-refundable

4. Rescheduling

Where a test centre or course provider allows rescheduling, we'll support you in moving your booking to a new date, subject to availability and any rescheduling fee set by that third party.

5. How To Request A Refund

Email info@constructionsupportsystem.co.uk or call 020 4542 1744 with your booking details and the reason for your request. We'll confirm in writing whether your booking is eligible and the amount refundable.

6. Processing Time

Approved refunds are processed to your original payment method, typically within 5–10 working days, though this can vary depending on your card provider or bank.

7. Your Statutory Rights

Nothing in this policy affects your statutory rights as a consumer under UK law, including your rights under the Consumer Rights Act 2015 and, where applicable, the Consumer Contracts Regulations 2013.

8. Contact Us

Construction Support System Private Limited, 71–75 Shelton Street, Covent Garden, WC2H 9JQ, United Kingdom.
Email: info@constructionsupportsystem.co.uk
Phone: 020 4542 1744